Billing
Pay your bill & manage your account
All online billing is handled through our secure Customer Portal. Log in to view your balance, make a payment, see past bills, and set up automatic payments. A convenience fee applies to card payments; cash or check are not subject to these fees.
Customer Portal
View your balance, pay your bill, and manage automatic payments online.
Go to the portalAutomatic bank draft
Set up ACH bank draft online through the portal, or download and return the bank draft form. Drafts process on the 25th of each month.
Bank Draft Form (PDF)Pay by mail or in person
Mail a check or money order by the due date, or pay in person at our office.
Office address & hoursNew Service
Apply for service
Please allow at least one business day when requesting new service. Select your system below — application links open at jotform.com.
- Aldersgate
- College Place
- Cedar Ridge
- Crawford Edge
- Crawford Falls
- Crawford Mills
- Forest Hills
- Harts Cove
- Landing @ Clemson Marina
- Links of Tryon
- Mtn. Park (Commercial)
- Mtn. Park (Residential)
- Pointe West
- The Battery on Keowee
- The Shoals
- The Flats
Not sure which system you're on? Contact our office and we'll help.
About
About JACABB
JACABB's systems serve both residential and commercial customers. Rates are approved by the North Carolina Utilities Commission and the South Carolina Public Service Commission. We're committed to providing superior service to every customer.
Operational Excellence
All of our operators meet or exceed state and federal requirements for licensure and experience.
Environmental Responsibility
We're committed to water and wastewater treatment that ensures environmental resources will be available for the next generation.
Customer Service
We seek customer satisfaction with every interaction.
Help
Frequently asked questions
How do I pay my bill?
- Pay online by credit/debit card through the Customer Portal (a convenience fee applies).
- Have your bank account drafted on the 25th of each month.
- Have your credit/debit card drafted on the 25th of each month (a convenience fee applies).
- Mail a check or money order before the due date to: JACABB Utilities, LLC, 210 W. North 2nd St., Seneca, SC 29678.
- Pay in person at our office.
How do I set up automatic payments?
- Automatic payments are drafted on the 25th of each month (or the next business day if the 25th is a weekend or holiday).
- For ACH bank drafts, set it up through the Customer Portal (no waiting period) or submit the bank draft form to our office (the first draft will be a Pre-Note to verify your information and will not process a payment).
- Credit/debit card drafts must be set up through the Customer Portal. A convenience fee applies.
Can I view my bill online?
How do I apply for new service?
Is a deposit required to start a new service?
How do I disconnect my utility service?
What is the "Safe Drinking Water Fee" on my bill?
What if I didn't receive my bill?
How do I report a water or sewer problem?
Water Quality
Water quality reports (CCR)
Consumer Confidence Reports (CCRs) describe the quality of the drinking water we deliver. The most recent annual reports are below.
Conservation
Conservation tips
A small leak adds up
| Opening size | Gallons / hour | Gallons / month |
|---|---|---|
| 1/2 in | 1,350 | 972,000 |
| 1/4 in | 375 | 270,000 |
| 1/8 in | 160 | 108,000 |
| 1/16 in | 30 | 21,000 |
| 1/32 in | 7.5 | 5,400 |
A leaking toilet can use as much as 200 gallons per day. Test it by adding food coloring to the tank — wait 30 minutes, and if color appears in the bowl, you have a leak.
Avoid costly repairs
Pouring used cooking oil or grease down the drain builds up in the sewer pipes just like it does in your arteries. Once flow slows enough, those pipes have to be replaced. Pour grease into a can for the recycling center, or wipe the dish and throw the towel in the trash, to avoid this costly repair.
Developers
Developers
Dream big
Dealing with water and wastewater regulatory requirements can rob you of time and add stress. Let JACABB help — we can own, operate, and handle the billing for your systems. We're a licensed private utility company with the credentials and experience to keep you moving on to bigger things.
Build smarter
When you find yourself land-locked out of a project by the regulatory requirements for septic tank installations, let us help. JACABB works with Goldie Associates to create a total package solution that provides the needed utilities and allows for higher-density construction.
Contact
Contact us
210 W. North 2nd Street
Seneca, SC 29678
For urgent and critical issues only. Please don't use the emergency line for billing questions or payments.
Friday: 8:00 am – 12:00 pm